1. When will my hotel reservation get confirmed?

Immediately after you complete your reservation, you will see the Confirmation Page, showing your booking confirmation number and all the details of your stay. You’ll also receive an email confirmation subsequently. Please check to make sure all the details are correct. Although you do not need the email to check-in, we recommend you print a copy for your reference.

2. What should I do if I do not receive a confirmation email for my booking?

If you have not received a booking confirmation email, please check your spam or junk mail folders first. If you don’t see it there, please call us on (INSERT PHONE NUMBER), Mon - Sun 9 am – 9 pm IST and we’ll be happy to resend it. You can also print a copy of your hotel reservation online via “My Account” or send a confirmation email to your email address on account.

3. How do I cancel my reservation?

If your voucher purchase or hotel reservation is eligible for a refund or cancellation, you can do it online.

a) Sign in to “MyAccount”.

b) Select “My Bookings” and click the “Cancel” button for hotels; or

c) Select "Get Refund” button to receive a voucher for the amount that can be used as a mode of payment when you book again.

We’ll send you a confirmation email as soon as your refund or cancellation is processed.

4. How do I change my reservation?

Once your reservation is booked, you cannot change it. However, you may be able to cancel it and rebook for the new dates if your hotel’s cancellation policy allows it. If your reservation is eligible for a cancellation, we recommend you book your new reservation first, before you cancel your existing one, as availability is not guaranteed. Non-refundable reservations cannot be changed or canceled.

5. Where can I find the cancellation policy?

You will find the Booking Conditions and Cancellation Policy on the Payment Page (where you enter your credit card information) during the reservation process. If you have an existing reservation, you can find the cancellation policy on your confirmation email or by clicking the "Print Reservation" button in “My Account”.

6. What does non-refundable rate mean?

A non-refundable rate is usually a discounted or promotional rate that may be charged in full when you make the reservation and cannot be refunded after booking. This often includes Advanced Purchase rates. If a rate is non-refundable, the cancellation policy on the payment page will state "non-refundable once booked."

7. Are the prices I see per person or per night?

Rates shown are always per room, per night, not per person.

8. Is the rate shown based on 2 people?

Most rates shown are based on 2 people, called “double occupancy.” You can find extra person charges in the Policies and Fees section under Children/Extra Guests. Please be sure to select the correct number of adults staying in the room from the “Number of Guests” drop-down box. If a deal does not allow more than 2 people, then the rates will not be returned.

9. What’s the difference between a double room and a twin room?

A double room has one double bed, and a twin room has two separate beds.

10. Where can I find information about the hotel?

Once you search for a hotel, general hotel information can be found in the Overview tab, room descriptions are under the Rooms and Rates tab, and details about hotel amenities can be found under the Amenities tab. The Policies Tab contains important information about check-in, check-out, children, pet policies and any additional fees.

11. Where can I find the contact details of the hotel?

You’ll find all the contact details of your hotel, including phone number, address, and website address email on your booking confirmation.

12. What is included in my room rate?

You can find information on what’s included right on the hotel details page when you select your rate. Some hotels come with member-exclusive “extras” like free breakfast, some offer parking, etc.

13. Do I need to pay extra for children?

Information about charges for children and extra guests can be found on the Policies Tab for each hotel. Individual hotel policies vary so be sure to check the hotel’s policy prior to booking.

14. How do I book extra beds? How much do the extra beds cost?

Extra bed costs are shown on the Policies Tab for each hotel. Any additional fees or costs for extra beds are not included in the reservation price and are charged at the discretion of the hotel. If you have made a special request for extra beds, we suggest you contact the hotel directly to confirm the extra bed is available and the costs.

15. Is my hotel pet friendly?

You can find out if the hotel is pet-friendly on the Amenities tab and the Policies & Fees section will outline any pet fees and/or restrictions. We suggest you check with the hotel directly to confirm availability before booking, as many pet-friendly hotels have a limited number of pet-friendly rooms.

16. Can I earn my hotel’s loyalty points if I book with Voyagekart?

You may be able to earn loyalty and/or rewards points directly through your confirmed hotel. We recommend you provide your loyalty number to the hotel after your reservation has been confirmed. We cannot guarantee all hotels will award points for stays purchased through Voyagekart.

17. How are star ratings determined?

We use a combination of recognized industry standards to assign star ratings, including but not limited to, competitor’s ratings, destination-specific rating guides, site visits, amenities, and the hotel’s own rating. We handpick all of our hotels carefully, so you can be certain that you are getting a quality hotel at a great rate.

18. Does Voyagekart offer group booking rates?

At present, we are not able to offer group rates online. If you are booking a stay for more than 10 people or more than 5 rooms, you can drop us an email to the customer service team and we shall try to get offline quote for the same.

19. Can I book with someone else’s card?

Yes, you can, provided you have the other person’s permission, and you will need to pay with a card in your own (or one of your party’s) name on checkout.

20. Can I book a stay for someone else?

Yes, however if you would like to authorize the hotel to charge the card entered during the booking process for the stay, you must contact the hotel directly to fill out an authorization form.

21. Are taxes included in the price I see?

The first price you see is the average room rate per night excluding tax. Taxes and fees are then listed on the booking page and added to the room subtotal so you see the total cost of the reservation.

22. What about additional charges?

Some hotels do charge mandatory daily resort fees or service charges to cover some services and facilities. Some additional hotel-offered services or amenities may incur an additional charge, such as daily high-speed Wi-Fi, additional beds / mattresses, occupancy fees and spa access. These charges will be added to your bill on checkout. When known, we will show you the additional charges during the booking process and on the hotel overview page.

23. What are the hotel ratings based on?

The rating represents the aggregate score our members have given the hotel. Unlike some other review sites, we only solicit feedback from guests who have stayed at the hotel. This ensures the ratings we display are a true reflection of the experience Voyagekart members have had at a hotel.

24. What does “reservation provided in partnership with our trusted partner...” mean?

To offer to provide you with the best selection of hotels in most destinations, we have partnered with several leading hotel companies to provide access to additional hotels. You get the best of both worlds – great rates provided through our partners, and reward points on the bookings made on Voyagekart.