PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY. BY USING THIS SITE, YOU AGREE TO ABIDE BY THESE TERMS AND CONDITIONS, WHICH WILL CONSTITUTE OUR AGREEMENT ("AGREEMENT").

Welcome to the voyagekart.com® website, which is owned and operated by REWARTKART TECHNOLOGIES INTERNATIONAL PRIVATE LIMITED (hereafter referred to as "REWARDKART" or “VOYAGEKART” or “We” “Us” or “Ours” whenever and wherever the context applies).

This Agreement describes the terms and conditions applicable to the services available through Voyagekart’s website application or mobile applications (hereafter referred to as "Site").

The access to this Site is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below. By accessing or using this Site in any manner, you agree to be bound by this Agreement. Please read the Agreement carefully.

These terms and conditions of use may be changed by Voyagekart in the future without further notice.

Your continued use of this Site after any such changes constitutes your acceptance of the new or modified terms. Further, these terms and conditions apply exclusively to your access to, and use of, this Site and do not alter in any way the terms or conditions of any other agreement you may have with Voyagekart for products, services or otherwise.

A. Privacy Policy

Voyagekart believes strongly in protecting user privacy. Users of this Site should refer to our Data Protection Policy for information about how Voyagekart uses and collects information. By using our Site, you consent to the use of your personal information by Voyagekart in accordance with the terms of the Privacy Policy, which terms are incorporated herein.

B. Copyright

You, the User, acknowledge that all content included on this Site, including the information, data, software, photographs, graphs, video, typefaces, graphics, music, sounds, images, illustrations, maps, designs, icons, written and other material (collectively, "Content") and the arrangement and compilation of the Content are intellectual property and copyrighted works of Voyagekart and service providers.

In addition, all website materials, including, without limitation, the Voyagekart logo, design, text, graphics, other files, and the selection and arrangement thereof are of VoyageKart. Except as stated herein, none of the material may be copied, reproduced, distributed, republished, downloaded, displayed, posted, or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of Voyagekart or the respective copyright owner.

Permission is granted to display, copy, distribute and download the materials on this Site for personal, non-commercial and informational use only; provided that you may not, without the permission of Voyagekart or the respective copyright owner, (a) copy, publish or post any materials on any computer network or broadcast or publications media, (b) modify the materials or (c) remove or alter any copyright or other proprietary notices contained in the materials.

C. Trademarks

VOYAGEKART, the voyagekart logo and the products and services described in this Site, including without limitation "VOYAGEKART," and "VOYAGEKART TRAVEL SHOP” are either trademarks or registered trademarks of Rewardkart, Voyagekart and/or its suppliers and licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Voyagekart.

In addition, all page headers, custom graphics, button icons and scripts are service marks, trademarks and/or trade dress of Voyagekart, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Voyagekart. All other trademarks, registered trademarks, product names and company names or logos mentioned herein are the property of their respective owners.

D. Licenses and Site Access

Voyagekart grants you a limited, personal, nontransferable, non-sub licensable, revocable license to make personal use only of the Site in accordance with this Agreement. Such grant does not include, without limitation: (a) any resale or commercial use of the Site or content therein; (b) the collection and use of any product listings or descriptions; (c) making derivative uses of the Site and its contents; or (d) use of any data mining, robots or similar data gathering and extraction methods. Except as noted above, you are not conveyed any right or license by implication, estoppel or otherwise in or under any patent, trademark, copyright, or proprietary right of Voyagekart or any third party. The right to use the Site is personal to you and is not transferable to any other person or entity. You shall be responsible for protecting the confidentiality of your password(s), if any.

You may not use, frame, or utilize framing techniques to enclose any Voyagekart trademark, logo, or other proprietary information (including the images found at this Site, the content of any text or the layout/design of any page or form contained on a page) without Voyagekart’s express written consent. Further, you may not use any meta tags or any other "hidden text" utilizing a Voyagekart name, trademark, or product name without Voyagekart’s express written consent.

You acknowledge that, although the Internet is often a secure environment, there are sometimes interruptions in service or events that are beyond the control of Voyagekart, and Voyagekart shall not be responsible for any data lost while transmitting information on the Internet. In spite of Voyagekart’s efforts to keep the site accessible continuously, the Site may be unavailable from time to time for any reason, including, without limitation, maintenance. You understand and acknowledge that due to circumstances both within and outside of the control of Voyagekart, access to the Site may be interrupted, suspended, or terminated from time to time.

You also acknowledge that while Voyagekart strives to use commercially acceptable means to protect your personal information, no method of transmission over the Internet, or method of electronic storage, is 100% secure and thus we cannot guarantee its absolute security. To the extent permitted by law, Voyagekart makes no representation or warranty regarding the sufficiency of the security measures used for data handling and storage.

Voyagekart assumes no liability for disclosure of personal information due to, among other things, errors in transmission, security breaches or unauthorized third parties.

E. Linking or Redirection

You are granted a limited, nonexclusive right to create a hyperlink to this Site provided such link does not portray Voyagekart or any of its products and services in a false, misleading, derogatory, or otherwise defamatory manner.

You may not use the Voyagekart logo or other proprietary graphic or trademark of Voyagekart to link to this Site without the express written permission of Voyagekart. This limited right may be revoked at any time.

Voyagekart makes no claim or representation regarding, and accepts no responsibility for, the quality, content, nature, or reliability of sites accessible by hyperlink from this Site, or sites linking to this Site.

The linked or redirected sites are not under the control of Voyagekart and Voyagekart is not responsible for the content of any linked site, or any link contained in a linked site, or any review, changes or updates to such sites. Voyagekart is providing these links to you only as a convenience, and the inclusion of any link does not imply affiliation, endorsement, or adoption by Voyagekart of the site or any information contained therein.

When leaving the Voyagekart site, or getting redirected, you should be aware that Voyagekart’s terms and policies no longer govern, and therefore you should review the applicable terms and policies, including privacy and data-gathering practices, of that site.

F. Age Restriction

Persons under the age of 18 are not eligible to register for, purchase, cancel or modify any services available on this Site.

By using this Site, you warrant that you possess the legal authority to create a binding legal obligation.

G. User Conduct

In using this Site, you agree:

1. Not to make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand.
2. Not to disrupt or interfere with the security of, or otherwise abuse, the Site, or any services, system resources, accounts, servers, or networks connected to or accessible through the Site or affiliated or linked websites.
3. Not to use this Site or its Content for any commercial purpose.
4. Not to disrupt or interfere with any other user’s enjoyment of the Site or affiliated or linked websites.
5. Not to upload, post or otherwise transmit through or on this Site any viruses or other harmful, disruptive, or destructive files.
6. Not to use or attempt to use another’s account, service or system without authorization from Voyagekart, or create or use a false identity on this Site.
7. Not to transmit through or on this Site spam, chain letters, junk mail or any other type of unsolicited mass email to people or entities who have not agreed to be part of such mailings.
8. Not to use or access the Site in any way that, in Voyagekart’s reasonable judgment, adversely affects the performance or function of the Site; and
9. not to attempt to obtain unauthorized access to the Site or portions of the Site that are restricted from general access.

In addition, you agree that you are solely responsible for actions and communications undertaken or transmitted under your account, and that you will comply with all applicable local, state, national and international laws, and regulations, including but not limited to Government of India export restrictions, that relate to your use of or activities on this Site.

H. Electronic Notification

To the extent that we need to contact you, you agree that we may do so via any electronic means, including but not limited to communications posted on this Site, electronic mail, text message or by telephone.

I. Customer Ratings and Reviews

Voyagekart may invite a member to write a customer review on his or her personal experience and display the review publicly on its website and elsewhere. You acknowledge that Voyagekart may choose to provide attribution of your comments or reviews (for example, listing your first name and hometown on a review that you submit) at our discretion. We take no responsibility and assume no liability for any submissions submitted by you.

J. Supplier Terms and Conditions

You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier’s rules and restrictions regarding availability and use of fares, products, or services.

K. Copyright Policy and Copyright Agent

It is Voyagekart’s policy to respect the copyright and intellectual property rights of others.

If you believe that Voyagekart or any user of our site has infringed your copyright in any material way, please notify Voyagekart’s Copyright Agent, and provide the following information:

1. A physical or electronic signature of the person authorized to act on behalf of the owner of the copyright interest.
2. An identification of the copyrighted work claimed to have been infringed.
3. An identification of the material that you claim is infringing so that we may locate it on the site.
4. Your address, telephone number and email address.
5. A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
6. A statement by you that the above information in your Notice is accurate, made under penalty of perjury, and that you are authorized to act on behalf of the owner of the copyright interest involved.

L. Accounts

You may register to utilize this Site by completing the specified registration process and providing us with current, complete, and accurate information as requested by the online registration form. It is your responsibility to maintain the currency, completeness and accuracy of your registration data, and any loss caused by your failure to do so is your responsibility. You agree to notify Voyagekart immediately of any unauthorized use of your account. You are responsible for maintaining the secrecy of your login and password. Voyagekart is not liable for any loss that you may incur because of someone else using your account, either with or without your knowledge.

M. Booking via our Website

1. By booking via our website www.voyagekart.com:

You agree to be bound by the terms of this Agreement and any additional terms and conditions of any Supplier that are applicable to your booking, travel arrangements or use of any website content. You agree on behalf of yourself and those you represent to comply with all such terms and conditions, including the payment of all amounts when due.

You agree that, under no circumstances, any compensation paid by us cannot exceed the purchase price of your ticket after deducting the amount corresponding to the service fee.

You agree that regarding any problem you face regarding your booking at the time you are at the airport, before taking any action, you are under the obligation to firstly contact us for assistance. Any solution provided by us must be followed and any deviations from it are only allowed with our explicit permission.

You agree that any violation of any such terms and conditions may result in (a) the cancellation of your reservation or purchase, (b) your forfeiture of any money paid for your reservation or purchase, (c) you are being denied access to the applicable travel related product or service, and (d) our right to debit your account for any costs we incur as a result of such violation.

You represent and warrant that (a) you are of sufficient age to use our services and website and can create binding legal obligations in connection with your use, (b) you are legally authorized to act for or on behalf of any persons included in a booking and accept these terms and conditions on their behalf, and (c) the information supplied by you is true and correct. You are responsible for informing such other persons of all terms and conditions applicable to their travel arrangements. You understand that you are financially responsible for any use of our services or website by you and those using your name or account.

You are responsible for your activities on the Website (financially or otherwise), including the possible use of your username and password.

2. Your Agreement with us

We sell a variety of travel related products and services from different Travel Suppliers. We, as Booking/Travel Agent, are acting as intermediary for products and services that are not directly supplied by us. We are not a co-vendor of such products and services. When you make a booking via our website, you will be entering into a separate contract with such Travel Suppliers in connection with such products and services. We are therefore not a party to the contractual relationship in relation to the products and services you order on our website, unless explicitly provided otherwise herein.

3. Booking

3.1 Price

Prices are confirmed at the final step of the booking path at the point when you click “Buy now”, “Make the reservation” or similar, depending on product purchased.

3.2 Service fee

By using our website to book products and/or services, you authorize us to act as your representative during the process of booking of products and/or services from the selected Travel Supplier and to make the payment for such products or services in your name and on your behalf, as required. Accordingly, we shall charge you a service fee, depending upon which product you book. Any fee charged will be displayed before you confirm your booking.

3.3 Booking confirmation

After you complete your booking, you will receive a confirmation email with a booking number. This is the moment that your contract in relation to the products and services ordered will come into existence. This confirmation email will provide all the details of your booking. Next, we will check that your booking has been correctly entered in the airline’s or Travel Supplier’s booking system and that your payment can be correctly processed.

For flight booking, our obligation to issue the ticket will be subject to your payment having been received in cleared funds.

In relation to the “special requests” options relating to any product (eg meals, disabled facilities, child seats etc.), we do not guarantee any such requests but will pass these requests on to the Airlines and will be governed by Airline Rules.

Changes and Cancellations

3.4.1. Changes and Cancellations – initiated by you.

Your ability to cancel or modify a booked travel product or service, and the method for doing so, will depend on the specific airline’s fare rules or other Travel Supplier’s terms and conditions. It therefore may not be possible to cancel or modify products or services ordered, or there may be specific requirements you will have to meet.

Although information on your ability to cancel or modify your booking is available online during the booking process and set out in your confirmation email and in your e-ticket, it is your responsibility to familiarize yourself with specific terms and conditions for cancellations and amendments, since you are deemed to have read and accepted them at the time your booking is placed.

You may submit your request for change and/or cancellation, here. After that you will receive an email asking you to confirm with us to process your request. If for any reason you do not receive the message, you are solely responsible for contacting us to establish that your request is received and being processed. We are not responsible if due to technical reasons the communication process is not completed.

Changes to name details are not allowed by many airlines and other Suppliers. While we will endeavor to make such a change, if necessary, please bear in mind that most airlines and Suppliers treat a name change as a cancellation, to which standard conditions and charges would apply.

If you make any alteration to your booking (cancellation or modification), in addition to the terms and conditions of your Supplier(s), our standard fees will apply as may be outlined on your booking confirmation. These fees cover the administration costs incurred by us and do not include any charges imposed directly by the Travel Supplier.

3.4.2 Cancellation Fee and Change in Flight booking.

In relation to flight bookings, please note that in case of cancellation the airline charges a cancellation fee or if you change the flight booking the cost of your booking may increase, and you will need to pay such extra charges or costs in addition to our charges outlined on your receipt or booking confirmation.

The cancellation and amendment terms of low-cost flights are the applicable terms of the airline. You should contact the airline directly to cancel or make amendments to low-cost flights. Usually fares for low-cost flights are non-refundable. If you decide to cancel your low-cost flight, our service fee and any amendment charges are non-refundable. If the reason for your cancellation is covered by the terms of any insurance policy you have purchased, you may be able to reclaim any applicable non-refunded fares or cancellation charges from the insurers.

Please note that flights must be taken in the sequence they appear on your booking confirmation or e-ticket. If you plan not to take a flight as booked, please contact the airline as far in advance as possible to discuss your options. If you do not check in on time for a confirmed reservation, the airline may register you as a ‘no-show’, which could result in extra charges and/or your whole flight itinerary being cancelled and/or render your ticket void.

If you wish to cancel your booking because you are unable to comply with the passport, visa and other immigration requirements applicable to your itinerary, the terms and conditions of the airline will apply, and we accept no responsibility for any charges incurred.

3.4.2 Cancellation of Flight Booking - initiated by us

In case of an obvious error (including any error in data entry, error of calculation or clerical error) resulting in the display of a price which has obviously been displayed by mistake, we reserve the right to cancel your booking, even if it was automatically confirmed by us. You will be informed of this as soon as possible, to allow you to make a booking at the correct price, if you wish to. In any case, you will not be entitled to claim compensation from us on the grounds of the cancellation or the related costs, if any, that have been incurred due to an erroneous booking which has been cancelled.

In some circumstances, and in addition to the billing and payment information you provide, we may require you to produce some proof of your identity. This can be requested at the time of booking, during payment processing or at any other time thereafter. We reserve the right to cancel the booking if you do not provide such proof of identity when requested with no liability whatsoever.

We also reserve the right to cancel your booking at any time for security or fraud-protection purposes. This is generally due to our security protection and fraud-detection processes reporting a problem with the payment card submitted e-mail address used for booking etc. In such circumstances we may cancel your booking with no liability whatsoever. An email informing you about the cancellation will be sent to the email address you provided at the time of booking.

3.4.3 Refunds

If you cancel your booking, you may be entitled to a partial refund. In addition to the cancellation terms and conditions of your Supplier(s), our standard fees will apply as may be outlined on your receipt or booking confirmation.

The refundable portion of your purchase price (if any) will be refunded to you once we have received the funds back from the Airlines. To the extent we are refunded by the Supplier, we shall pass this refund onto you. We are not responsible for a Airlines failure to pay a refund.

If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim your cancellation charges through your insurer. The same applies in case you have purchased our Moneyback Guarantee cancellation service; if the reason for your cancellation is covered under the terms of our Moneyback Guarantee policy, this may entitle you or your immediate family (depending on the case) to the refund of your cancellation charges.

If you want to cancel or change your booking our service fee charged at the time of booking will not be refundable.

If you have a booking for any of our products or services, including flights, but you do not show up to check-in or otherwise do not avail yourself of such product or service (“no show”), you will not be entitled to any refund. Subject to the relevant airline’s policy you may, however, be entitled to a refund of any departure tax you may have paid for your flight (excluding low-cost flights).

4. Changes to flight schedules

The flight times shown in your booking confirmation may change between the date of booking and the date you travel. In the event of re-timing of flight time schedule, if you provide us with contact information, we will endeavour to notify you of any such changes. However, it is your responsibility to check with the airline that the flight (and any onward flights) you have confirmed is operating as booked. We strongly recommend that you contact your airline at least 72 hours before the scheduled departure of each flight to do this. Please note that for some airlines it is mandatory to confirm with them your intention to fly. We have no control over airline schedule changes and accept no liability for costs which may arise because of such changes.

5. Prices and Payments

5.1 Prices

At the last step of the booking procedure, and prior to purchase, the total amount to be charged in INR is shown.

The amount taken from your card may differ from the amount quoted as payable on our site, as it depends on any additional charges or fees your card issuer (and/or card provider) applied to process the transaction.

We will not be liable for any fees relating to varying exchange rates and charges set by your bank as well as for any other additional fee for transactions in a foreign currency you are charged by your card issuer, in case Euro is not the currency that your credit card issuer bills you in.

5.2. Payment

Payment can be made by the payment methods listed on our website. Payment methods other than those stated on the website are not accepted and no responsibility is accepted for cash or cheque sent through the post.

When you make a booking on our website, you will need to provide us with credit or debit card details to cover the full cost of your booking. We may be required to pass your card details to the relevant Travel Supplier for fulfillment of the booking. You may have multiple charges for the travel service, totalling the amount quoted for your booking.

You authorize us or an authorized third party to take full payment for the total amount of your purchase. When pay by credit card, payment for your flights may be taken directly by the airline.

Please note that you may be required to present your payment card at the time of check-in to provide confirmation of authorized card use or to secure any additional charges.

If there are any problems with your payment, we will contact you within 48 hours (or within 24 hours if you are travelling within 48 hours).

We will not be liable for any subsequent price increase because of payment failure. Any price increase must be paid for by the Customer before the booking can be confirmed.

We are not obliged to issue any tickets, confirmations, vouchers, or other travel documents, before the payment process has been finalized and we have received the payment. However, in all cases the Customer remains liable for payment of the full amounts for the Services ordered.

In case the payment is processed with a credit card of a third person, we may require written authorization to be provided by the cardholder. We or the Travel Supplier reserves the right only to deliver e-tickets, confirmations, e-vouchers or other travel documents to your credit card billing address or email address when requested to do so by the credit card issuer. All email addresses used must be valid at the time of booking.

6. Special Conditions and information for Flights

6.1. Price

Some fees, such as service fees, are not included in the ticket price and are added during the booking process. However, a breakdown of the fare, taxes, surcharges and extra fees and the total ticket price are indicated at various steps during booking procedure. At the final step before validating the booking, an overview with the total price will be displayed. Once you click submit you agree with the price and purchase. You will then receive your booking confirmation e-mail where price is shown.

6.2. Refunds

In some cases, when you are unable to take your flight, subject to the terms and conditions of the airline, you may be eligible to claim part of the amount you were charged at the time of purchase. Most of the airlines do refund taxes, fees, charges, and surcharges (TFCs) imposed on passengers by airports and government authorities if the ticket is unused, since these TFCs are only payable to airports or governments if the passenger actually travels. Other TFCs (for example fuel charges or booking fees) are not refunded unless a flexible fare ticket is purchased. Most airlines demand an administration fee for refunding TFCs.

If you wish to make a claim for any amount that may be refundable, please do so by sending us a written authorization, here. You hereby authorize us to carry out all the activities necessary to obtain such a refund. You agree that you have 12 months from the date of your scheduled flight to write and ask us for a refund, after which time you agree to forfeit any right to apply for refunds.

Please note that in case of tickets issued directly by the airline or where payment for your flight has been taken directly by the airline, you may be instructed to make a request for a refund directly with the airline concerned.

Please note that refunds can only be processed to the form of payment used at the time of booking and that all refunds are subject to the relevant airline’s policy and our refund service fee. You hereby authorize us to deduct the applicable refund service fee from the amount of the refund payable to you.

In the event of a refund to you after the above deductions, the relevant amounts will be transferred back by the party that took the original payment to the payment card used to make the original booking. Any service fees applied will not be eligible for reimbursement.

Customers should note that a refund of flight bookings may take up to 6 months. Refunds will only be paid to you once we have received the funds back from the airline. We are not responsible for the airline’s failure to pay a refund.

6.3. E-tickets

All tickets sold on our website are e-tickets, which is a paper-less way to book flights. Once you have made your booking, it is stored electronically in the airline reservation system. We will send you a booking confirmation email and then a separate e-ticket will follow.

It is important that the Customer receives both a booking confirmation and then an e-ticket for each booking. Since you may be required to produce your booking number and/or confirmation email to the airline as evidence of your booking, we recommend that you take both the booking confirmation and the e-ticket with you. We cannot be held responsible for noncompliance with these rules and regulations and strongly recommend that you check these details with your airline in advance of travel.

6.4. Limitation of Liability

a. The use of our website and services is at your own risk. The website and services are provided on an "as is" and "as available" basis. Voyagekart makes no representations or warranties of any kind, express or implied, regarding the use, content, or availability of our website and services.

b. We do not warrant that the website or services will be error-free or uninterrupted. We do not guarantee the accuracy, completeness, or timeliness of the content.

c. To the fullest extent permitted by applicable law, Voyagekart and its affiliates, officers, directors, employees, agents, and partners shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses, even if Voyagekart has been advised of the possibility of such damages.

d. In no event shall our total liability to you for all claims, whether in contract, tort (including negligence), or otherwise, exceed the amount paid by you, if any, for accessing and using our website and services during the last [Number] months.

Indemnification

You agree to indemnify, defend, and hold harmless Voyagekart and its affiliates, officers, directors, employees, agents, and partners from and against any and all claims, losses, expenses, damages, and costs (including reasonable attorneys' fees) resulting from any violation of these terms and conditions, or any activity related to your account (including negligent or wrongful conduct). Our liability is limited only to the amount of transactions done and no further opportunity cost shall be entertained.

Exceptions

The limitations of liability set forth in this section do not apply to:

a. Claims arising from our gross negligence, willful misconduct, or fraud.

b. Personal injury or death resulting from our negligence.

Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of without regard to its conflict of laws principles.

Entire Agreement

These terms and conditions constitute the entire agreement between you and Voyagekart with respect to the use of our website and services and supersede all prior agreements and understandings, whether oral or written.